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Frequently Asked Questions About the Purchase Process

How to make a purchase and pay for the plugin?
1. Select the necessary goods in our online store https://dsoniq.com/shop.
2. Click the 'Buy' button.
3. The form you need to fill out will appear on the screen. Indicate your first and last name and email address. Your Realphones licence will be bound to this data. Therefore, please indicate valid data.
4. Click the 'Buy' button.
5. Choose the payment method suitable for you and fill in the data of the payment system.
6. After making the payment, a payment receipt will be sent to your email and a letter with your credentials to enter your personal account: https://customer.dsoniq.com/login

If you have any difficulties while making a purchase or payment, please write a letter describing the problem to our support team: [email protected]

From which country can I buy Realphones?
You can purchase Realphones from anywhere in the world. We accept payment with Visa, MasterCard cards and Google Pay.
Upon payment, the order value will be automatically converted into your currency at the rate of your bank at the time of purchase.

Payment via PayPal is also possible. To do this, please write us an email at [email protected]сom with your email address to which your PayPal account is linked. We will bill you for payment

After payment, a check and letter from our support service will come to your email with information for entering your personal account and instructions for installing and activating Realphones.
I did not receive a letter with my credentials to enter my personal account. What should I do?
The letter should be sent to your e-mail, which you indicated when making the purchase, within 5-10 minutes. If the payment was successful, but the letter never arrived, please write about the problem to our support team: [email protected]

We will check what the failure was and send all the necessary data to activate your licenсe.
How to install and activate Realphones?
Detailed instructions for installing and activating Realphones are here: https://www.dsoniq.com/realphones_userguide#rec138503950
The Realphones Professional Pack includes 3 profiles for standard frequency response calibration. What headphone models can I connect within these 3 profiles?
You can connect any 3 models of headphones of your choice from this list: https://dsoniq.com/standard.
You can activate each profile separately when such a need arises. It is not necessary to do this right away when you purchase the plugin.

To activate the necessary model, enter your personal account at the link: https://customer.dsoniq.com/login


В личном кабинете нажмите кнопку «Use a purchased profile» и выберите нужные модели из выпадающего списка. Нажмите «Add Model» для подтверждения своего выбора. Для того, чтобы изменения вступили в силу на вашей системе, нажмите кнопку Refresh в окне Licence.

In your personal account, click the 'Use a purchased profile' button and select the desired models from the drop-down list. Click 'Add Model' to confirm your choice. In order for the changes to take effect on your system, click the 'Add Model' button in the 'Licence' window.

If necessary, you can change the selected model within 30 days from the date of activation. After 30 days, the selected profile will be permanently associated with your account.
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